These General Conditions of Contract (hereinafter General Conditions) will regulate the commercial relationship that arises between IPC AUTOMOTIVE TECHNOLOGY EUROPE S.L. (hereinafter AUTOICENTER) and the user or client for the contract made through the forms that AUTOICENTER makes available on its websites: www.autoicenter.com.
Contracting through the AUTOICENTER websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by AUTOICENTER.
These conditions will be applicable without prejudice to the application of the legal regulations on the matter that are applicable in each case. These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to the Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7 /1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
AUTOICENTER reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through its web pages, by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, AUTOICENTER reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
By contracting with AUTOICENTER through its web pages, the user or client expressly declares to know, understand and accept said conditions of use and general contracting conditions. In the same way, the user declares to be of legal age and to have the legal and acting capacity necessary to access the AUTOICENTER websites and contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another.
Once the purchase has been made, the user will receive an email in which they will see the confirmation of their order, being able to print it as proof of purchase. The order confirmation and the proof of purchase (print made by the user) will not be valid as an invoice. If you want an invoice to be issued, please send your request to email@example.com, indicating your order number, full name and DNI.
Operation of the Purchase
1.- Product offer and price reference.
In compliance with current regulations and, in particular, with Law 34/2002 on services of the information society and electronic commerce, AUTOICENTER offers in its "Online" Store section information on all products for sale, their characteristics and prices. . However, AUTOICENTER reserves the right to withdraw, replace or change the products offered to its customers through its web pages, by simply changing their content. In this way, the products offered at any time by the AUTOICENTER web pages will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
2.- Indication of prices.
Each product offered will have its price indicated and if it includes VAT or any other tax that may be applicable. In case you do not specify the price, there will be an option to consult it by sending a request. All prices are expressed in Euros. AUTOICENTER reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in force at the time of the order.
3.- Shipping costs.
Shipping costs may vary depending on the following points: Weight, dimensions, distance, type of agency, among others.
The availability of the products offered by AUTOICENTER through its web pages may vary depending on customer demand. Although AUTOICENTER periodically updates the stock, the product requested by the customer could be out of stock at that time. In such a case, AUTOICENTER will send an e-mail to the client informing him of the impossibility of fulfilling the order or the estimated date of availability of the same.
5.- Delivery of the order.
The delivery of the order will be made through professional parcel agencies. The most appropriate transport agency will be used according to the type of products purchased, assessing weight, measures and safety conditions of the products. The main agencies used by our company are: Seur, CorreosExpress, GLS, Fedex, DPD, DB Schenker among others.
AUTOICENTER reserves the right to vary the company through which the shipment is made, regardless of what is stated on these pages and as long as it does not cause obvious damage to the client.
6.- Forms of payment.
Credit Card: Payment can be made with VISA, VISA electron and MASTERCARD cards. Through the payment gateway "POS Virtual Sermepa" you can make the payment in a completely secure way.
PayPal: Platform that allows consumers who have a Paypal account to make payments on the Internet in a safe, comfortable and profitable way. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. For more information you can visit the www.paypal.com website. Remember that when making your payment by Pay-pal it is necessary to return to the AUTOICENTER website so that the order is automatically marked as paid.
Bank Transfer: Once you have finished your order, you can know the total of it in detail. The bank details to make the bank transfer will be provided once the order has been completed and this has been chosen as the payment method. IMPORTANT TO SPEED UP SHIPPING. Please, indicate your full name or registered user in AUTOICENTER in the bank transfer. Keep in mind that we will not start processing the order until we have received the payment and the operation has been processed by the banking system. Do not forget that you must make the payment in EUROS and that all possible exchange and bank commissions are your responsibility when you opt for this form of payment. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always notify your bank of taking charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, AUTOICENTER could paralyze the shipment of your order by not receiving the full amount of it.
If you have any questions or want to make another payment method not mentioned, please contact us by email at firstname.lastname@example.org
7.- Returns and guarantees policy.
No type of return is allowed without prior notice. If for any reason you are not satisfied with your order, you have a period of 14 business days, counting from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19.).
You just have to send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions for use. It is very important that you return the exchange or return products perfectly packaged. In the event that the products are damaged due to improper packaging, we will not accept the return. Returns are not accepted after 14 days from the date of delivery of the package. Any claim must be communicated 24 hours from the date of receipt of the package. In the event of a return, you must contact us through , indicating the subject “Return…” and your name. As well as the explanation of the return case. You will receive an email with the instructions and/or authorization for a possible return to AUTOICENTER. All expenses incurred in the return of the item will be borne by the buyer.
Aspects to take into account: If you are not satisfied with the product and wish to return it, you have a period of 14 business days to do so. In this case and once the acceptance of the return has been confirmed, you have the following options:
1. a) Change the article for another of the same or different characteristics.
2. b) Receive a bonus of the amount to be reimbursed, to be used in a future purchase.
3. c) Make a refund of the price of the products.
In any case, the customer will be responsible for the cost of the return.
If the product arrives in poor condition, please notify us as soon as possible, always within 24 hours of receiving the package. We will give you a solution. You can contact our email: email@example.com. If you have doubts about the operation of the product and want to return it, contact our customer service beforehand, we will help you solve the problem. All always within the first 14 days of receiving the product.
If the item does not work properly or has a manufacturing defect, contact our customer service, always within the first 2 months of identifying the defect. In the case of breakdown and/or factory defect, the user has the right to repair, replacement, reduction in the price of the amount of the product. In case of return, the item will be analyzed by our technical department, if the fault is not identified, the customer will be responsible for all shipping costs, both return and shipping of the new product if so. proceeds. Please check that the item really has a factory defect. Otherwise, after approval by the technical department, the same product will be sent back to you.
Once the return proceeds and we receive the merchandise in our warehouses and verify that all the above conditions are met, AUTOICENTER will accept the return of the product and will proceed either to the resending of the same item, to the exchange or to the refund of the amount of the product to through a discount voucher for the next time you make a purchase or a bank transfer in your favor (approximate return time of 2 to 4 weeks).
In any case, contact us with any questions and always before making any return, keep in mind that AUTOICENTER does not accept postage due shipments and these will be rejected. Contact: firstname.lastname@example.org.
AUTOICENTER has Complaint Sheets available to the consumer.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, AUTOICENTER informs users of its web pages that the personal data collected is entered freely and voluntarily. These data will be entered into an automated file under the responsibility of AUTOICENTER for the purpose indicated below.
AUTOICENTER informs of the unequivocal consent by the user when providing the personal data that is incorporated into a file, whose purpose is to provide the requested service, as well as the sending of commercial communications, including by electronic means, of the activities, news, Web publications of products and offers from AUTOICENTER and/or third parties related to the automotive sector.
Likewise, AUTOICENTER informs that the user must guarantee that all the information provided will be true and complete. Failure to fully fill in the requested data could mean that AUTOICENTER could not attend to your request correctly.
AUTOICENTER undertakes to comply with its obligation to secrecy of personal data and its duty to treat it confidentially, and assumes, for these purposes, the necessary technical, organizational and security measures to prevent its alteration, loss, unauthorized treatment or access, in accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, and other applicable legislation.
Notwithstanding the provisions of the previous sections regarding the use of your personal data, in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, the consent to receive commercial communications by electronic means may be revoked at any time, without retroactive effects, through the mechanism enabled for this purpose in each of the communications that
AUTOICENTER performs, or by sending an email to the address email@example.com indicating in the subject "Unsubscribe request" and indicating your wish not to receive more commercial communications from AUTOICENTER in the future. Additionally, AUTOICENTER communicates the possibility of exercising the rights of access, rectification, opposition and cancellation request by writing to the address IPC Automotive Technology Europe S.L. (AUTOICENTER); Camí Vell de Xátiva Nº29-C (Pol. Ind. Sant Vicent) 46870 Ontinyent, Valencia, Spain. Said document must contain the name and surname of the person exercising the right, a photocopy of the DNI or Passport and the indicated content of the exercised right.
Finally, we inform you that AUTOICENTER will cancel, erase and/or block the User's data when they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of the data protection legislation.
Applicable law and jurisdiction
The relationship between the user and AUTOICENTER will be governed by the regulations in force and applicable in the territory of Valencia, being competent to decide on any dispute that may arise between the user AUTOICENTER, the jurisdictional bodies of the territory of Valencia. The acceptance of these general conditions of sale, regulate the contractual relations between AUTOICENTER and its client, both parties accepting them without reservation.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.