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Any return must be informed in advance by sending an email to indicating your order number and the reason for the return.

If for any reason you are not satisfied with your order, you have a period of 14 business days, counting from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19.).

You just have to send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions for use. It is very important that you return the exchange or return products perfectly packaged. In the event that the products are damaged due to improper packaging, we will not accept the return. Returns are not accepted after 14 days from the date of delivery of the package. Any claim must be communicated 24 hours from the date of receipt of the package. In the event of a return, you must contact us through , indicating the subject “Return…” and your name. As well as the explanation of the return case. You will receive an email with the instructions and/or authorization for a possible return to AUTOICENTER. All expenses incurred in the return of the item will be borne by the buyer.

Aspects to take into account: If you are not satisfied with the product and wish to return it, you have a period of 14 business days to do so. In this case and once the acceptance of the return has been confirmed, you have the following options:

1. a) Change the article for another of the same or different characteristics.

2. b) Receive a bonus of the amount to be reimbursed, to be used in a future purchase.

3. c) Make a refund of the price of the products.


In any case, the customer will be responsible for the cost of the return.

If the product arrives in poor condition, please notify us as soon as possible, always within 24 hours of receiving the package. We will give you a solution. You can contact our email: If you have doubts about the operation of the product and want to return it, contact our customer service beforehand, we will help you solve the problem. All always within the first 14 days of receiving the product.

If the item does not work properly or has a manufacturing defect, contact our customer service, always within the first 2 months of identifying the defect. In the case of breakdown and/or factory defect, the user has the right to repair, replacement, reduction in the price of the amount of the product. In case of return, the item will be analyzed by our technical department, if the fault is not identified, the customer will be responsible for all shipping costs, both return and shipping of the new product if so. proceeds. Please check that the item really has a factory defect. Otherwise, after approval by the technical department, the same product will be sent back to you.

Once the return proceeds and we receive the merchandise in our warehouses and verify that all the above conditions are met, AUTOICENTER will accept the return of the product and will proceed either to the resending of the same item, to the exchange or to the refund of the amount of the product to through a discount voucher for the next time you make a purchase or a bank transfer in your favor (approximate return time of 2 to 4 weeks).

In any case, contact us with any questions and always before making any return, keep in mind that AUTOICENTER does not accept postage due shipments and these will be rejected. Contact: